Terms and Conditions
Last updated: September 28, 2026
These Terms and Conditions ("Terms") govern your use of the Fanpit platform, including our website, mobile applications, and all related services (collectively, the "Service") operated by Fanpit Technologies Private Limited ("Fanpit," "we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms.
Age Requirement: You must be at least 18 years old to use our Service. By using our Service, you represent and warrant that you are at least 18 years old.
Fanpit provides a comprehensive customer operating system that includes:
- Loyalty Platform: Digital loyalty programs for businesses with FanScore and FanPoints systems
- Marketing Automation: AI-powered marketing tools and customer engagement systems
- Event Ticketing: Event discovery, ticket sales, and event management services
- Conversational AI: Customer service automation and business communication tools
- Customer Intelligence: Analytics and insights for business operations
To access certain features of our Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
Ticket Sales: When you purchase tickets through our platform, you enter into a contract with the event organizer. Fanpit acts as a ticketing agent and is not responsible for the event itself.
Service Fees: We may charge service fees for ticketing services, which will be clearly disclosed during the booking process before payment. Service fees, where applicable, are non-refundable unless specifically stated otherwise.
Event Information: We rely on event organizers to provide accurate event information. We are not responsible for changes to event details, cancellations, or postponements.
Ticket Delivery: Tickets will be delivered via email or made available in your Fanpit account. You are responsible for presenting valid tickets for event entry.
Cancellation and Refunds: Cancellation and refund policies are determined by individual event organizers and will be clearly displayed on each event page. Fanpit's refund obligations are limited to our service fees, where applicable.
Resale Restrictions: Tickets may not be resold above face value unless explicitly permitted by the event organizer. Unauthorized resale may result in ticket cancellation.
Ticket transfers: If an organizer enables transfers for a ticket type, the additional Ticket Transfer Terms below apply when a user sends or accepts a ticket.
Effective September 28, 2026 · Version 2026-09-28-v1
A transfer changes who may use an eligible event ticket for admission. It does not sell a ticket, change the buyer of the order, or transfer payment, invoice or refund rights. These terms supplement the event ticketing terms above and the organizer's event rules.
Eligibility and timing
Transfers are available only where the event organizer has enabled them for the ticket type and Fanpit marks the specific ticket eligible. A transfer moves an unused admission. For a group booking, the sender may send some or all of its seats, to one or several recipients; each invitation reserves the seats it offers. When fewer than all seats are accepted, the group's code admits that many fewer people. When every seat is sent to one recipient, the whole booking moves to them. The recipient provides their own attendee details and answers to the organizer's registration questions when accepting; the sender's answers are not shared with the recipient. Checked-in or partially used tickets (including any group booking with a used seat), tickets requiring organizer approval, tickets carrying benefits, credits or add-ons, and tickets under cancellation or refund cannot be transferred. Fanpit may prevent a transfer when a ticket no longer meets these conditions. No more than three completed transfers are permitted for a ticket. Transfers close three hours before the event starts.
Sending an invitation
The sender must be the current ticket holder, confirm control of their Fanpit account, enter and confirm the recipient's email, and accept these terms. Only invite someone you know who may reasonably expect to hear from you; do not use invitations for spam or harassment. An invitation is valid for up to 24 hours and may expire sooner at the event cutoff. The sender keeps the valid ticket while the invitation is pending and may cancel it before acceptance. An invitation is not proof that the recipient owns a ticket.
Accepting a ticket
The recipient must sign in to a Fanpit account with the invited, verified email address, review the ticket and these terms, answer any registration questions the organizer requires, then accept. The recipient may reject the invitation. On acceptance, the sender's admission credential is invalidated and Fanpit issues a replacement credential for the recipient. The sender's old QR code, screenshots and downloads will no longer grant entry. Where seats from a group booking are accepted, the recipient receives a new credential for those seats and the group's existing code remains valid for its remaining seats. Where a whole group booking is accepted, its code is replaced as for any other ticket. The recipient remains subject to the event's admission rules, including any age or identification requirements. Acceptance is final through self-service; exceptional corrections require Fanpit support and an audit record.
Payments, cancellations and refunds
Fanpit does not arrange, collect, verify or protect money exchanged privately for a ticket transfer, including payments by UPI, messaging apps or cash. A transfer is not an official resale listing or a payment guarantee. Avoid sending money to people you do not know through external payment methods. The original purchaser remains the financial owner of the order; the recipient receives admission rights only. In an event cancellation, any applicable refund goes to the original payment method under the event's refund policy and applicable law. The original purchaser cannot reverse an accepted transfer through ordinary self-service cancellation. An order that includes an accepted transfer does not earn event loyalty rewards (FanPoints or FanScore) for the purchaser or the recipient.
Information and records
To operate the transfer, Fanpit uses the sender and recipient account details, invited email address, ticket details, verification result and a history of transfer actions. The recipient can see the sender's name and ticket details. Authorized event staff can see the current attendee and transfer history, including names, email addresses and status, to manage admission and support. Fanpit sends transactional emails about invitations and status changes. See our Privacy Policy for information about data handling and your rights.
These terms do not limit rights that cannot be waived under applicable law. For help with a transfer, contact Fanpit support before the event cutoff.
FanPoints and FanScore: Our loyalty system includes FanPoints (platform-wide currency) and FanScore (brand-specific scores). FanPoints earn at a rate of 1 point per ₹100 spent and redeem at 1 point = ₹1.
Point Expiration: FanScore expires annually. FanPoints do not expire but may be subject to account inactivity policies.
Redemption: Points can be redeemed through our marketplace subject to availability. We may charge a commission of 10–20% on marketplace transactions, which will be clearly disclosed before redemption.
Program Changes: We reserve the right to modify loyalty program terms with reasonable notice to users.
If you are a business using our platform, you additionally agree to:
- Provide accurate business information and maintain current contact details
- Comply with all applicable laws regarding customer data and marketing communications
- Honor loyalty program commitments and reward redemptions
- Provide accurate event information and honor ticket sales (for event organizers)
- Pay all applicable fees and charges on time
Payment for our services is due according to the billing terms specified in your service plan. We may suspend or terminate services for non-payment.
For event tickets and other transactions, payment is processed through our third-party payment processor, Razorpay, at the time of purchase. We are not responsible for the actions or omissions of payment processors, but will assist in resolving payment-related issues.
Your privacy is important to us. Our Privacy Policy, which forms part of these Terms, explains how we collect, use, and protect your information. By using our Service, you consent to our data practices as described in our Privacy Policy.
You grant us a license to use, store, and process the data you provide to deliver our services and improve our platform.
Our Service uses artificial intelligence and automated systems to provide customer insights, conversation management, and personalized experiences. By using our Service, you consent to automated processing of your data for these purposes.
You agree not to:
- Use the Service for any illegal purpose or to violate any laws
- Attempt to gain unauthorized access to our systems or other users' accounts
- Transmit viruses, malware, or other harmful code
- Harass, abuse, or harm other users
- Misrepresent your identity or affiliation
- Interfere with or disrupt the Service
- Attempt to manipulate loyalty points or game our systems
- Resell tickets in violation of event organizer policies
The Service and its original content, features, and functionality are owned by Fanpit Technologies Private Limited and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
You retain ownership of content you submit to our platform but grant us necessary licenses to provide our services.
Our Service is provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, Fanpit Technologies Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses.
For event ticketing, our liability is limited to the service fees charged by us, if any. We are not responsible for event cancellations, changes, or the actions of event organizers.
If you have any grievances or complaints regarding our Service, please contact our Grievance Officer:
- Email:
- connect@fanpit.live
- Phone:
- +91 93637 22121
- Working Hours:
- Monday to Friday, 10 AM to 6 PM IST
We will acknowledge your grievance within 24 hours and endeavor to resolve it within 7–10 business days.
We may terminate or suspend your account and access to the Service immediately, without prior notice, for any breach of these Terms or for any other reason at our sole discretion.
Upon termination, your right to use the Service will cease immediately, but provisions regarding liability, indemnification, and dispute resolution shall survive.
We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through our platform. Continued use of the Service after changes constitutes acceptance of the modified Terms.
These Terms shall be governed by the laws of India. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.
For questions about these Terms, please contact us:
Fanpit Technologies Private Limited
- Email:
- connect@fanpit.live
- Phone:
- +91 93637 22121
- Address:
- Chennai, Tamil Nadu, India
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.